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Refund & cancellation

Check the event terms first.

C9 events can have different cancellation conditions. The current platform does not apply one universal refund rule to every event.

Current as of 22 July 2026

1. Event-specific terms apply

Important

Refund and cancellation rules are set for each C9 event. This page does not create a platform-wide entitlement to a refund or promise a fixed processing time.

2. Before you pay

  • Read any refund or cancellation terms shown for the event before completing payment.
  • If those terms are not shown or are unclear, email hello@c9runclub.com before paying.
  • This page does not decide the outcome where an event has not supplied its own terms.

3. Requesting a cancellation review

Email hello@c9runclub.com and include:

  • Your booking reference
  • The event name
  • The primary booker’s registered email address
  • The reason for the request

Sending a request asks the organizer to review it against the terms for that event. It is not automatic approval.

4. Booking and ticket status

The platform records booking, payment, ticket, and refunded statuses. When a booking or ticket is marked refunded, that ticket cannot be used for check-in. The site does not currently provide a self-service refund action or a universal refund timeline.

5. If the organizer changes the event

Treatment of an organizer cancellation, postponement, relocation, or other material event change is not defined as a platform-wide rule. The event-specific terms must state the applicable outcome.