Delete inside the app
- Open C9 Run Club and choose Profile.
- Open Delete my account.
- Verify your phone if requested, review what will be removed, and confirm.
The request revokes active runner sessions and device notification tokens. C9 then removes or de-identifies the runner profile and ticket-sync links.
Delete without the app
Email c9runclub@gmail.com from the email connected with the booking. Include your registered phone’s final four digits and one booking reference. Never send an OTP, QR image, payment credential, or secure ticket link.
What may be retained
Some event and financial records cannot be erased immediately.
C9 may retain the minimum booking, payment, consent, fraud-prevention, refund, and tax records required by law or needed to resolve an active dispute. These records are restricted from ordinary runner use and are removed when the retention requirement ends.